Find out what's in store this Winter at The Kids' Castle

Enrolment

• All children must be enrolled with Kids Castle before bookings can be made.

• An annual registration fee of $30 per child applies. This fee covers membership from January to December and will be charged again when re-enrolling for the following year.

• Enrolment details must remain current. Please inform the Centre promptly of any changes to your contact information, authorised nominees, or medical details.

Bookings

• Bookings can be made via email or through the Xplor Home App only.

• Places are limited, particularly for excursion and incursion days, and will be accepted on a first-come, first-served basis.

• Bookings can be made up to 3 days prior to the requested session date.

• Booking requests made through the Xplor App will be automatically accepted only if space is available. The app schedule will update accordingly, and no separate email confirmation will be issued in such cases. Standard fees and the cancellation policy will apply.

Cancellations

• Cancellations must be made at least 5 business days in advance to avoid fees.

• Cancellations made within 5 business days of the booking will still be charged in full.

• Where possible, and subject to availability, we may move the booking to another day within the same week; however, refunds are not available.

• Program activities and schedules are subject to change based on booking numbers. Kids Castle reserves the right to cancel a session if numbers fall below:

  • 15 children for day camp or incursion days, or

  • 30 children for excursion days.

• Families will be provided with a minimum of 5 business days’ notice in the event of a program cancellation.

Fees & Payment

• An annual registration fee of $30 per child applies as noted above.

• Vacation care fees are listed on the current program schedule.

• Fees apply to all booked sessions, including absences or illness.

• Kids Castle accepts direct debit payments only. Payments are processed each Thursday of the booking week.

• Please ensure sufficient funds are available in your nominated account.

• A dishonour fee will apply if a payment is declined, and any outstanding fees must be settled promptly.

Child Care Subsidy (CCS)

• CCS is available to eligible families.

• Parents must provide accurate Customer Reference Numbers (CRNs) for both the primary carer and the child on the enrolment form. The names and dates of birth must exactly match Centrelink records.

• The primary carer listed on your Kids Castle account must be the same person registered with Centrelink; otherwise, CCS cannot be processed.

• Parents must:

  • Approve the Child Care Agreement (CWA) in Xplor; and

  • Confirm their Government Enrolment via Centrelink Online before the first day of attendance.

• A delay in completing these steps may result in loss or delay of CCS payments.

• Until CCS approval is finalised, parents are responsible for paying full fees.

• For CCS assistance, contact the Family Assistance Office (FAO) on 136 150.

Operating Hours & Sign-In/Out Procedures

• Opening Hours: 7:15 AM – 6:00 PM

• Children cannot be signed in before 7:15 AM and must be collected by 6:00 PM.

• The Centre is closed on public holidays.

• A late collection fee applies:

  • $15 for the first 15 minutes (or part thereof), then

  • $1 per additional minute after 6:00 PM.

• Please contact the Centre on 0468 481 604 if you anticipate being late.

Sign-In and Sign-Out

• Parents/guardians are required by law to sign their child in and out each day via the Xplor touchscreen at the Centre.

• If you require assistance, please speak with our staff.

Out-of-Centre Activities

• Staff are unable to escort children to or from external activities (e.g. swimming, sports, music lessons).

• Parents must sign their child out when leaving the premises and sign them back in upon return.

Illness, Accidents & Medication

Sick Children

• In line with Department of Health regulations, children with contagious illnesses must not attend the Centre.

• Please notify us via email at tkcteam@thekidscastle.com.au if your child is unwell or unable to attend.

• If a child becomes ill during the day, parents will be contacted to collect their child promptly.

• In the event of an accident requiring medical attention, staff will arrange appropriate care and contact parents as soon as possible.

Medication

• Educators will only administer medication prescribed by a doctor and provided in its original packaging, clearly labelled with the child’s and doctor’s details.

• Over-the-counter medication (e.g. Panadol, cough medicine) will be accepted only with doctor’s written authorisation, including:

  • The child’s name

  • Dosage and administration time

Excursions

• Children must arrive minimum 30 minutes prior to bus departure.

• Late arrivals cannot be accepted until the group returns to the Centre (approximately 3:00 PM).

• The full day’s fee applies, regardless of attendance duration.

• Please note that pocket money or personal purchases during excursions are not permitted.

• Parents are kindly asked not to give money to children on excursion days.

What to Bring

Food and Drinks

• Please provide morning tea, lunch, and snacks that are nutritious and sufficient for the day.

• Do not bring cup noodles, frozen meals or items requiring reheating. We do not provide hot water during session time.

• Nut-Free Policy: Kids Castle is a nut-free environment, including products such as Nutella.

• Drink Bottle: A filled water bottle is required daily.

• Breakfast: A light breakfast is provided between 7:15 AM – 8:30 AM.

• Afternoon Tea: Provided on day camp and incursion days.

  • On excursion days, children must bring their own afternoon tea.

  • Kids Castle can provide afternoon tea on excursion day and $10 (per child) will be charged to the family account.

Clothing and Gear

• Hats: Children must wear a hat whenever playing outdoors, including shaded or covered areas.

  • If a child does not have a hat, a Kids Castle hat will be provided and $15 (per hat) will be charged to the family account.

• Clothing:

  • Must be suitable for the weather and allow free movement.

  • Should cover shoulders (no singlets or string dress).

  • Sunscreen should be applied before arrival.

  • Closed-toe shoes are required; no sandals, Crocs, or open footwear. For beach excursion, please wear old trainers or water shoes.

  • Children not appropriately dressed may be refused entry for safety reasons.

Prohibited Items

• Children must not bring:

  • Chewing gum, skateboards, rollerblades, bikes, scooters

  • Electronic devices, including mobile phone, iWatches or other call/video-enabled electronics

  • Personal toys, collectables, or trading cards.

• Kids Castle is not responsible for any lost, damaged, or misplaced personal belongings.

Label Everything

• Please clearly label all items your child brings to the Centre.

• Lost property is kept in the Centre’s Lost Property Tub until the end of the program.

• Unclaimed items will be donated to charity after the vacation care period ends.

Additional Items

• Certain activities (e.g. water play) may require extra items such as towels, rashies, spare clothes, or shoes.

• Please check the program or contact the Centre for specific requirements.

TKC Risk Assessment- Master Risk Assessment

TKC Risk Assessment- Indoor Activities

TKC Risk Assessment – Outdoor Activities